Frequently Asked Questions

FAQs

Do you charge any additional fees at checkout?

No, we do not charge hidden fees. However, if you are using a non-USD payment method, your bank may apply exchange or transaction fees.

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How long does it take to receive my order?

Orders typically arrive within 6–14 business days, including processing and delivery time.

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When will my order be processed?

Orders placed before 17:00PM (GMT-5), Monday to Friday are processed the same day. Orders placed after will be processed the next business day.

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How do I request a return or exchange?

Contact us at info@zaanvi.com to initiate a return or exchange. Once approved, you'll receive a return label to download and print.

View Our Return and Refund Policy

Is there a restocking fee for returns?

No, we do not charge any restocking fees.

View Our Return and Refund Policy